Age limit
You must be at least 18 years of age or older or of legal age within your state to order tobacco products from SmoothSmokes. By accepting these terms and conditions you are indicating you are of legal age to purchase cigarettes. To misrepresent your age is a felony charge. Those found falsifying their age will be prosecuted by the law.
Surgeon General's Warning
The Surgeon General has advised that smoking is hazardous to your health:
- Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy.
- Smoking by pregnant women may result in fetal injury, premature birth and low birth weight.
- Cigarette smoke contains carbon monoxide. Quitting smoking now greatly reduces serious risks to your health.
Terms of use
Cigarettes sold at SmoothSmokes are for personal use only and not for resale.
By placing an order on SmoothSmokes you enter a purchase contract and agree to the following conditions.
- As a condition of doing business, the buyer must fully comply with all fiscal and regulatory requirements for which the buyer is responsible as applicable to the goods, which are the subject of the invoice that is generated by the shopping cart of this site.
- U.S. consumers who buy goods from foreign sources become the importer. The importer is responsible for assuring that the goods comply with a variety of both state and federal government import regulations.
- The buyer instructs the seller to send the goods by International Postal Service to the address provided by the buyer. To speed up a package through Customs examination at a port's International Mail Branch, the buyer instructs the seller to affix a completed green Customs Declaration Form to the outside of the package. The buyer requests to attach a declaration to each parcel stating the description of the item, the corresponding value, weight, and qty. The buyer, and again exclusively the buyer, causes to ship the goods obtained under bond and consequently possessed by the buyer.
Products
The cigarettes and tobacco you buy are made in Europe, and are to European specification unless otherwise stated. SmoothSmokes will endeavor to provide the Customer with the product of their choice however, where this is not possible, the Company will notify the Customer via email or telephone. SmoothSmokes accepts no liability for the non-availability of any products. In the event that the Customer's chosen product is not available, a refund or credit note will be offered to the Customer.
Goods delivery
In the unlikely event that your goods are not received in good time, please email us at support@smoothsmokes.com quoting your order number.
If you are not able to quote the order number, please provide your name, the delivery address and the approximate date of your order. We will attempt to track the order but should we be unable to do this, we will replace the goods free of charge.
Delivering time
The average delivery time to United States is 2 - 3 weeks and to other countries the average delivery time is 1 - 3 weeks. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. In the even that you do not receive your packages within 25 days, these packages are declared lost or stolen and we guarantee to resend you the packages or to fully refund you the money for your order.
Shipping info
Our processing time is 1 to 72 hours. The parcels are collected by Postal Service once a day. Orders received on Saturdays, Sundays and public holidays are sent on the second working day following reception. Most orders are shipped within 24 hours once your credit card has been validated. In the event that your order is split up into two or more parcels, the parcels can be shipped at a rate of one a day. Since these parcels are shipped on different days, there is a chance that their arrival could be a few days apart. The time between the first and the last delivery is in average 2 to 10 days (in few cases up to 2 weeks).
Once you received all parcels of your last order you are welcome to place a new order.
Payments
All products and services, displayed in the Internet-shop
www.smoothsmokes.com, are accepted for payment via VISA credit card
by "TELETRANSINFO" SRL, [legal] address: 40 Lazo str.,
Chisinau, Moldova, through a protected URL
https://secure.e-centru.com. For security purposes, the card numbers
are not kept by the company.
Or, if you prefer, you can pay for your orders by on-line check.
Order policy
After an order is placed at www.smoothsmokes.com, the Customer is
automatically notified by E-mail when we approve and ship his/her
order. Please, notice that we do not ship orders within 24 hours to
give the Customer a possibility to change or update his/her address
and/or the order items. In such cases, those Costumers must
immediately send us an e-mail with your changes. The order number must
be enclosed when writing about changes in the order.
The order quantity is left to the discretion of customers but maximum purchase sum is limited to $750 and minimal purchase sum is $15.95 (no shipping costs included)
Order Cancellation
Incase you need to cancel your order, you are able to do so without any reason within 4 hours, please email us at support@smoothsmokes.com asking to cancel your order. Please, provide your order number and your name.
Return policy
We want you to be totally satisfied with anything you order from us. Inspect your purchase immediately upon receipt. If you are not satisfied with the condition of the products, or the products are faulty or incorrect, let us know and we will give you return instructions. Then, return the unused merchandise within 10 days of receipt and we will exchange the merchandise or refund your credit card. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement. SmoothSmokes cannot be held responsible for variations in the quality of the products caused by or owing to the acts and or omissions of the manufacturer or manufacturing process.
Refunds
We return your money if the parcel is lost, stolen or damaged. In the unlikely event that a faulty or
incorrect order is received by the Customer, the Company will replace it immediately following our
subsequent receipt of those goods. If this is not possible we will make a full refund of the purchase price.
Should your goods be seized by Customs and Excise, we are unable to refund any monies until the appeals
procedures have been undertaken and confirmation of the outcome has been received within seven days
of its conclusion in writing to the Company. In the unlikely event that goods are not subsequently
returned to you by the Customs and Excise, and having complied with the Company's Terms and Conditions,
we will replace your order FREE OF CHARGE or return your money back.
If you paid by credit card, a refund can only be issued to the same credit card.
Online Transactions Security
Secure On-Line Credit Card Transactions using our on-line shopping basket you can browse our site and collect items as you go. Items that are placed in the shopping basket can be reviewed and removed at any time throughout your visit. When you have completed selecting your purchases proceed to the checkout where you will be prompted for your personal details. When the order is processed it will be encrypted and passed directly to the banking system for your security and peace of mind. As a company, we have no access to, nor do we hold any of your credit card details.
International Duty Laws
It is your responsibility to determine whether Internet purchases of cigarettes in your area are prohibited under local laws. In the event that you are charged duty upon receiving your parcel you have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order.
Privacy polices
By accepting these terms and conditions of sale you are also stating that you have read the SmoothSmokespolicies section and agree to those policies as set forth.
- You agree and understand that the cigarettes that you are ordering are for your personal use and consumption and not for resale..
- You understand that not all of our cigarettes are not Made in the U.S.A. The country of origin is clearly indicated in the package that you will receive.
- The cigarette boxes are not indicating the proper Surgeon General Warnings. You understand that the correct Surgeon General Warnings is:
- Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy.
- Smoking by pregnant women may result in fetal injury, premature birth and low birth weight.
- Cigarette smoke contains carbon monoxide. Quitting smoking now greatly reduces serious risks to your health.
- You agree to contact us first should any problems arise with your order without disputing the order with your credit card/bank issuer.
- By ordering at our Web Site you declare that you read, agreed and accepted the terms and conditions on this document.
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